Privacy Policy

Privacy Policy

At Planet K, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a booking, contact us or use our services.

Information We Collect

Depending on how you interact with Planet K, we may collect:

• Name and contact details
• Mobile number and email address
• Booking and transaction details
• Information provided while making enquiries
• Feedback, reviews and other communications
• Website usage and technical information such as browser type, device information and pages visited

How We Use Your Information

We may use your information to:

• Process and manage bookings
• Respond to enquiries and requests
• Provide information about our services, events and offers
• Improve our website, facilities and customer experience
• Communicate important information regarding your booking or visit
• Process payments and maintain transaction records
• Address customer feedback, concerns or support requests

Payments

Payments made through our website may be processed through third-party payment service providers. Planet K does not unnecessarily store sensitive payment information such as complete card details.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing of Information

Planet K does not sell your personal information.

We may share relevant information with trusted service providers or partners when necessary to provide bookings, payment processing, website services, communication or other services on our behalf.

We may also disclose information where required by law or to protect the rights, safety and security of Planet K, our visitors or others.

Data Security

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure or misuse.

However, no online system can be guaranteed to be completely secure.

Children's Privacy

Planet K is a family entertainment destination. Parents or guardians are responsible for supervising children and for providing information on their behalf where required for bookings or services.

Third-Party Links

Our website may contain links to third-party websites or services. Planet K is not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.

Contact Us

For privacy-related questions or requests, please contact: